Selling
Orders and corrections
Menu: Sell → Orders · Who: owner, branch manager
This is management, not till work. A cashier fixes a mistake by voiding and ringing it again; they never rewrite a sale. A paid sale is corrected, never quietly edited — and every correction is on the record.
The list
One branch, a run of business days, counted the way the floor thinks about it — by order mode: dine-in, takeaway, delivery, retail.
The screen opens on today — both ends of the range default to the business day that branch is trading right now, which the server works out. So "Today" here and "Today" on the Z report are the same day, even at 1am.
Filters: Every status (Paid, Held, Voided), Every mode, Every terminal, and Discounted only, Written off only, Corrected only. Search by order number, name or phone.
A whole range is added up by the database, so a month is as quick as a day, and a range typed backwards is turned around rather than refused.
Opening an order
Everything the sale actually was: the lines with their variants, modifiers and deal components, the discount and where it came from, the tax per line, the payments, the terminal it was rung on and — for a delivery — the area, the promise and the rider.
Correcting a paid sale
Press Correct, give a reason. What you may change:
| Change | What happens |
|---|---|
| Remove or reduce a line | The order is re-priced from its own frozen lines |
| Give a discount | Replaces any campaign or promo that was on it, and gives the code back |
| Write the bill off | Lines go to zero. The delivery charge stays — a delivery that was made was made |
| Remove tax | An exemption of this customer, not a change to your tax table |
| Refund or collect | Money moves as a payment row on the order |
It re-prices from the sale's own snapshots — never from today's catalog and never from today's tax table. A shelf price or a tax rate that has changed since cannot rewrite what was sold.
Removing tax parks the lines' frozen rates rather than deleting them, so putting the exemption back charges exactly what the sale charged before.
The money an amendment moves
It is a payment row on the order: negative went back to the customer, positive was collected from them. The method defaults to however the sale was paid. The till's expected cash and the Z report already read payments, so nothing has to be told twice.
And the books follow the bill, where you keep them. Correcting a sale restates what the journal says about it — the sales, the tax and the giveaway, all three, from where the bill now stands rather than by adding a difference on top. What it does NOT touch is what the sale COST: an amendment re-prices from the lines' own frozen snapshots and moves nothing off the shelf, so Inventory and Cost of sales stay exactly where they were.
What is refused
| Refusal | What to do |
|---|---|
| The business day is closed | Reopen the day from Day close first — a PIN'd, recorded act |
| The discount is over the company cap | discounts.max_discount_percent applies here exactly as it does at the till. Nothing about being a manager goes past it |
| The food has already left on a motorbike | A delivery that is out cannot have its cart changed. Fail or complete it first — see Riders and delivery |
Declining a held order
A void. It never took an order number and never took any money, so nothing leaves the shelf or the till.
Undoing a void
A sale that was voided by mistake — or a delivery marked failed that the customer took after all — is brought back with Undo the void, on the order itself.
Do not ring the sale in again. That would give one sale two order numbers, leave the first standing as a void, and count the food twice in your food cost.
The sale counts again, keeping its own order number, and whatever it took off the shelf comes off again — on the business day it was sold on, not today. That is why a closed day refuses it: reopen the day first, from Day close.
| What comes back | |
|---|---|
| A paid sale | Paid again, same order number, stock off the shelf again |
| A delivery that failed | Placed and unpaid again, and back to Waiting — the food is in the building, so hand it to a rider again |
| A held bill | Held again, on its own table — so that table has to be free |
A held or unpaid order never reached the shelf, so nothing comes off it. Any promo code it spent is spent again, and a staff meal's allowance is charged again.
Owner and branch manager only, a reason is required, and it is written to the order's record like every other correction.
Every correction is on the record
Who, when, why, and the order's totals on each side of it. That record is the point — it is what makes correcting a sale safe enough to allow at all.