Price at the counter

Menu: Sell → POS · Who: anybody the owner grants it to · Report: Reports → Price overrides

A counter sometimes sells at a price somebody agreed: loose goods weighed out, a damaged carton, a wholesale line haggled over. The catalog is the starting point, not the last word.

So a cart line may carry a unit price the cashier typed. Everything else about that line is still worked out for you — the modifiers, the deal components, the discount and every paisa of tax — from the price you typed instead of the shelf price.

Who may

It is a grant, not a job title. "The cashier who is allowed to haggle" is not a role.

• The company owner and the branch manager have it by position — they set the shelf price in the first place.
• The owner gives it to anybody else: Setup → Users, Can override price.

Somebody without it who tries is refused in a sentence — never quietly reverted to the shelf price, which is the failure nobody notices until the day's takings are short.

How it looks at the till

Tap the pencil beside the line price and type the figure. The line shows the shelf price struck through beside what you charged, so a supervisor walking past can see it.

No PIN and no cap

Deliberately. An override is not a discount a cashier talked themselves into — it is the counter's own price. A shop that has decided this person may set it has already made the decision a PIN would ask about again.

discounts.max_discount_percent does not trim it. That cap is about a cashier's own manual discount, which is a different act.

What guards it is the record, not a challenge at the till.

Below cost is refused

The one floor, and the only one that cannot be argued with: a till that sells at a loss because of a typing slip is worse than a till that asks again. The refusal names the item and what it costs you.

Cost is what the line actually consumes — a dish costs its ingredients at this branch's own average, a carton costs the carton, and the modifiers and deal components on the line are costed with it.

No cost is not a floor of zero. An item this branch has never bought, a product that does not track stock, a service — none of them have a cost, and the line is allowed. The alternative is a till that cannot sell a haircut.

What the line remembers

The shelf price at the moment of the sale, and who typed over it. A price list edited next month never rewrites what was overridden today, and a correction re-pricing a sale keeps the override exactly as it keeps the frozen tax.

It is not a discount

And it is never reported as one. The bill's totals, the tax, and a campaign's minimum order value all read what was actually charged. The discount and FOC reports stay about money somebody decided to give away — which this is not.

Reports → Price overrides is its own page: what was sold, at what, against what it should have been, by whom, and what the difference came to. Read it weekly.

It needs the internet

There is no override offline. The floor is counted from this branch's stock ledger, which another till moves while this one is dark — and a floor computed against a stale shelf is not a floor. The till says so in a plain sentence.